AIDBYLAW.COM (“AIDBYLAW”) is committed to providing high-quality services at reasonable and affordable prices. However, we understand that there may be instances where a User wishes to cancel an order or request a refund.

a) Cancellation Policy
If a User has made a payment for a service but later decides not to proceed, they may cancel their order within 4 hours of payment or before the service has commenced, whichever is earlier. If the service has already begun, the order cannot be cancelled, and the refund policy will apply.

b) Refund Policy
A User may request a refund under the following conditions:

If the refund falls under a Money Back Guarantee scheme that is clearly published on the Website or communicated in writing via an electronic medium, and the User meets all applicable terms and conditions.
If there is a delay in service delivery beyond the communicated timeframe, and such delay is solely attributable to AIDBYLAW.

c) Refund Request Procedure
Users must submit a refund request by emailing [email protected], including their Order ID and the reason for the request.

Upon receiving the request, AIDBYLAW’s Senior Management will review and determine if the refund request is valid, based on the outlined conditions.
AIDBYLAW reserves the sole discretion to approve or reject any refund request.

d) Refund Processing

If a refund is approved, only the professional fees paid for the service will be refunded. Any government fees or taxes paid are non-refundable.
The maximum refund amount will not exceed the amount originally paid by the User for the service.
Approved refunds will be processed and credited to the User’s account within 10 to 15 working days from the refund approval date.